Answers to Common Questions.

Approximately 3-4 hours for a standard install, custom installations, involving certain additional works, may take longer.

We will need to switch your power off for no longer than 30 minutes, and will always give an estimated time and 5 minute warning before doing this.

No. It is a requirement to notify your DNO (Distribution Network Operator) that you intend to have an EV Charger installed, but we handle that as part of our service.

Yes, we provide a full electrical installation certificate, sent via email, shortly after your installation.

We will discuss exactly what you are looking for from your charger, (for example tethered or untethered, cheap and simple or top of the market, small and discreet or a larger unit etc.) then we will make our recommendations based on your answers.

We include an SPD as standard with all of our installations, at no additional cost. You can learn more about the purpose of installing an SPD here: https://electrical.theiet.org/courses-resources-and-career/free-resources/consumer-guidance/surge-protective-devices/

The average wait time is 2-3 weeks, however we can occasionally accommodate you sooner in some circumstances.

Most installations are standard, where the cable route is straightforward and less than 10 meters. Sometimes certain property layouts can make the cable route difficult, or cable length required to exceed 10m.

There may also be upgrades required to the existing electrical installation before we can complete your install, however this will be ironed out at the quotation stage and any additional costs above the standard installation price, will be made clear as to why and how much.

As we are focused on our customer relationships, we aim to be fair and reasonable with the cost for any extra work required, and will assess this on a case by case basis, as any property that requires a custom install, will have its own unique challenges.